15 Techniques to Master for Success in Hospitality Management

The hospitality industry rewards passionate and creative people. If you are pursuing your career in the hospitality industry, then your success counts on more than determination.

Here are 15 (secret) techniques to master for success in hospitality management:

When studying hotel management:

1. Guest satisfaction

Keeping the guests happy and satisfied is the bread and butter of any hotel. As a hotel management student, you have to learn the skills to deal with guests including politeness, care, and attention to details.

2. Be open to internships

It is through internships that you get the opportunity to get a hands-on experience.

3. Participation in culinary events

Participating in culinary events/competition helps you gain real-life experiences and people skills.

4. Building good rapport with teachers/mentors

Your college years are the best time to learn as much as you can. Get close with your mentors to learn the real skills from them.

When you start working (after getting placed):

5. Remember guest names

Guests feel truly welcomed and appreciated when you call them by their names.

6. Body language matters

Correct body language cues such as eye contact and smile are important for a positive interaction with the guests.

7. Gratitude serves best

Expressing gratitude to guests by thanking them make them feel appreciated and valued.

8. Smile when on the telephone

All successful hotel managers have a common trait, they smile when talking to guests over the phone.

9. Strong greetings

There’s no better way to make guests feel welcomed than to greet them with lines such as, “Hello, how was your day?”

10. Pet service

Guests appreciate it when their pets are taken care of during their stay in the hotel.

11. Recreational games for kids

Often, kids get bored during their stay with their parents at the hotel. Successful hotel managers include recreational games and activities for kids to keep them entertained.

12. Offer surprises to regular guests occasionally

Regular guests love when they are offered free upgrades to suite-style rooms.

13. Record guests’ preferences

Recording guests’ preferences help in tailoring services such as favourite food items, and room and amenity choices.

14. Celebrate special occasions

Celebrate special occasions such as birthdays and wedding anniversaries of guests.

15. Keep elevator floor clean

Cleanliness in elevator floors is an important concern. Make sure you train the staff to clean them occasionally.

Pursue a rewarding career in hospitality management by joining IIHM

The world of hospitality management welcomes you with wonderful career prospects! Join IIHM and pursue a hotel management course to be part of the rewarding and growing industry. Learn more about our hotel management course and fees at http://iihm.ac.in/admission-procedure/.

12 Things that Every Efficient Hotel Manager Does

Ensuring guest satisfaction is at the heart of what every hotel manager does. A contented guest is the biggest win for any hotel manager. Here we discuss 12 things that every successful hotel managers do to ensure happy guests:

1. Speaking with the right tone at the reception

Reception is where the journey of the guests starts. Hotel managers insist on training the staff at the reception desk to speak with a positive and enthusiastic tone. IIHM is the best hotel management college in India that offers the best hotel management courses.

2. Training employees to remember guest name

Guests like the personal touch when they are greeted by their name throughout their time in the hotel. Efficient hotel managers make it a must for the employees to remember guest names.

3. Using foreign language to greet customers

Hotels with international clientele should greet customers in foreign languages. Efficient hotels managers insist in using foreign language when appropriate.

4. Luggage assistance

Offering luggage assistance to arriving guests is important. This is a must under the watch of an efficient hotel manager.

5. Creating personalised experiences

Successful hotel managers walk that extra mile to create personal experiences for their guests.  Many managers have started creating selfie zones, with interesting backdrops to create memorable experiences for digitally savvy customers.

6. Extra care for the guests

Providing superior care to guests is what hotel managers focus on. They strive to provide extra care for the guest such as help them relieve their stress with introducing services like aromatherapy.   

7. Expressing gratitude

Hotel managers know how expressing gratitude to customers make them feel special. They train associates to thank their guests throughout their stay.

8. Offering welcome drinks

Hotel managers do the best they can to make guests feel comfortable. Offering infused welcome drinks to guests is a great way to show affection and welcoming them.

9. Treating the guests’ pet right

Guests love it when their pets are treated with love and care. Considering guests’ pet a part of the family is one good way to have the customers talking about the hotel in a good way.

10. Recording guests’ preferences

Recording guests’ (especially repeat guests) preferences is a good way to treat them more personally each time they visit the hotel.

11. Regular clean-up of vacant rooms

Hotel managers ensure that the vacant rooms are regularly cleaned.

12. Recognising special events

A successful hotel under an efficient hotel manager hosts parties for special events such as guests’ birthdays and wedding anniversaries.

Pursue a rewarding career in the hospitality industry

The hospitality industry welcomes you with a bright and a rewarding career. Pursue a hotel management course at IIHM to prepare for the growing industry that awaits you. Learn more about us at http://iihm.ac.in/about/.

AN AFTERTASTE THEY TREASURE FOR LIFE

"Like IIHM says that the difference between Extra Ordinary and Ordinary is just an EXTRA, it is so true when you finish your college and get out into the real world. The IIHMites always"

DEEPIKA – Housekeeping Executive Westin Chennai

"The three years that I spent at IIHM were a big transitional stage in my life. It helped me prepare myself to work with great confidence. The assignments with challenging"

AMIT DASH – Executive Sous Chef
Courtyard by Marriott Mumbai
AN AFTERTASTE THEY TREASURE FOR LIFE