15 Techniques to Master for Success in Hospitality Management

The hospitality industry rewards passionate and creative people. If you are pursuing your career in the hospitality industry, then your success counts on more than determination.

Here are 15 (secret) techniques to master for success in hospitality management:

When studying hotel management:

1. Guest satisfaction

Keeping the guests happy and satisfied is the bread and butter of any hotel. As a hotel management student, you have to learn the skills to deal with guests including politeness, care, and attention to details.

2. Be open to internships

It is through internships that you get the opportunity to get a hands-on experience.

3. Participation in culinary events

Participating in culinary events/competition helps you gain real-life experiences and people skills.

4. Building good rapport with teachers/mentors

Your college years are the best time to learn as much as you can. Get close with your mentors to learn the real skills from them.

When you start working (after getting placed):

5. Remember guest names

Guests feel truly welcomed and appreciated when you call them by their names.

6. Body language matters

Correct body language cues such as eye contact and smile are important for a positive interaction with the guests.

7. Gratitude serves best

Expressing gratitude to guests by thanking them make them feel appreciated and valued.

8. Smile when on the telephone

All successful hotel managers have a common trait, they smile when talking to guests over the phone.

9. Strong greetings

There’s no better way to make guests feel welcomed than to greet them with lines such as, “Hello, how was your day?”

10. Pet service

Guests appreciate it when their pets are taken care of during their stay in the hotel.

11. Recreational games for kids

Often, kids get bored during their stay with their parents at the hotel. Successful hotel managers include recreational games and activities for kids to keep them entertained.

12. Offer surprises to regular guests occasionally

Regular guests love when they are offered free upgrades to suite-style rooms.

13. Record guests’ preferences

Recording guests’ preferences help in tailoring services such as favourite food items, and room and amenity choices.

14. Celebrate special occasions

Celebrate special occasions such as birthdays and wedding anniversaries of guests.

15. Keep elevator floor clean

Cleanliness in elevator floors is an important concern. Make sure you train the staff to clean them occasionally.

Pursue a rewarding career in hospitality management by joining IIHM

The world of hospitality management welcomes you with wonderful career prospects! Join IIHM and pursue a hotel management course to be part of the rewarding and growing industry. Learn more about our hotel management course and fees at http://iihm.ac.in/admission-procedure/.

9 Interesting Food Facts

Sure, we enjoy our food, especially when it’s our favourites. But have you ever wondered about the reasons why different food items have peculiar tastes, colour, and smell? Here, we have listed 9 interesting facts about which are surely going to fascinate you:

1. Why mint tastes cold?

Mint contains a chemical known as menthol which tricks the brain into sensing that the food is cold.

2. The reason for chilli peppers to taste hot

The hot taste in chilli peppers is due to the presence of capsaicin, an oily chemical which is odourless and colourless.

3. Orange fruit and colour

The colour ‘orange’ is named after the fruit of the same name. The old English word for the colour was ‘geoluhread’ which translated to ‘yellow-red.’

4. Difference between packaged and home-made cheese

Packaged, pre-shredded cheese has a different characteristic from home-made shredded cheese. The former is easy to pour as it does not clot while the latter can be sticky and not-so-easy to pour.

5. Why do food items become tastier with salt?

One of the primary reasons for salt to act as taster enhancer is the human tongue can detect five basic tastes, including saltiness. Salt tends to decrease bitterness in food items, making them more enjoyable in terms of taste perception. Salt also helps release molecules from food items into the air for enhancing the aroma of food items.

6. Holes in crackers

Have you ever wondered why there are small holes in crackers? Well, the tiny holes are made in crackers in order to bake them properly. The holes are also the reason your crackers are crisp.

7. Jelly is different from jam

Did you know that jelly and jam are not the same? Jam is prepared from crushed fruits whereas jelly is made from the juice of fruits. When preparing jelly, the fruit juice is boiled while adding pectin and sugar for a thicker consistency.

8. Asparagus makes pee smell

Some of the chemical compounds found in asparagus break down in a certain way after consumption. It is interesting to note that asparagus doesn’t smell bad when you are preparing it.

9. Garlic makes your breath smell bad

The sulphuric compounds found in garlic lead to bad breath.

Turn your love for food & cooking into a prosperous career

Love food and cooking? Join IIHM, one of the best hotel management colleges in India, to turn your love and passion for food and cooking into a rewarding career in the hospitality industry. Learn more about IIHM at http://iihm.ac.in/about/.

AN AFTERTASTE THEY TREASURE FOR LIFE

"Like IIHM says that the difference between Extra Ordinary and Ordinary is just an EXTRA, it is so true when you finish your college and get out into the real world. The IIHMites always"

DEEPIKA – Housekeeping Executive Westin Chennai

"The three years that I spent at IIHM were a big transitional stage in my life. It helped me prepare myself to work with great confidence. The assignments with challenging"

AMIT DASH – Executive Sous Chef
Courtyard by Marriott Mumbai
AN AFTERTASTE THEY TREASURE FOR LIFE